Glossary of Terms

Estimate
An estimate is a preliminary inspection of your vehicle to determine the approximate costs for repairs on your vehicle. Be aware that not all damage may be found on initial estimate. Disassembly of vehicle often reveals more damage and supplemental estimate may need to be written.

Insurance Approval
This is an authorization from the insurance company given to the car owner and/or repair facility to move forward with the vehicle repair. At times, there may be some negotiation on price and labor procedures. Please remember all insurance companies have different policies and procedures regarding the approval of a repair. If you have questions, please contact your insurance company.

Order Parts
In most repairs, parts need to be ordered to properly repair the vehicle. Occasionally parts are backordered and the vehicle repair process will not start until all structural replacement parts are delivered.

Vehicle Disassembly
In disassembly, hidden damage is often found, and inner structure repairs are determined. A supplemental estimate will often be needed to be written at this time. If this is the case, your insurance may require us to contact them for repair and replacement approval.

Supplemental estimate
An additional estimate written in cases which during the disassembly more damage to the vehicle was found. Additional repairs needed to complete the repair that were not identified on the original estimate.

Additional Insurance Negotiations
Occur when the repair facility has found supplemental damage. At this point the repair facility and company must come to an agreement of price, parts and labor for the supplement.

Additional Parts Ordered
Often times when a supplemental estimate is written, more parts are needed to repair the vehicle to its pre-accident form. When this occurs, additional parts will be ordered by the repair facility.

Revise Delivery Date
Revising a delivery date may occur when supplements are written. Often times additional parts need ordered, additional labor time is needed and/or approval from the insurance company is needed resulting in a revised vehicle delivery date.

Structural/Body Repair
In this process, our experienced technicians will repair and straighten all damage to factory specifications and pre-accident condition.

Paint
Using our state-of-the-art downdraft refinishing system, your car will be painted using the PPG Global Refinishing System, one of the finest paint systems in the world. After the refinish has been applied, the vehicle will be baked to provide a resilient and lifelong finish.

Re-Assembly
This is the process in which your repaired and painted vehicle is reassembled to its pre-accident condition. The vehicle repair is near completion and will be tested and cleaned during this process.

Detailing
During the repair process the vehicle accumulates dust from the repairs. We will clean your vehicle and make sure all the fine details are complete.